Returns & Cancellations

Should you wish to cancel your order you must do so within 12 hours of placing your initial order.  An email of confirmation of cancellation will be sent to you by us confirming the cancellation of the order.  Orders canceled after this time will not be accepted as canceled and you will be liable to pay for complete order.?

Should you wish to return any of your goods, you may only do so if:

• the product is not what you have ordered
or
• the product(s) has arrived to you in damaged condition.?

Return of products not ordered must be sent back to us in condition received (i.e. product un-opened and ready for us to re-sell).

All Returns and/or damages must be notified via e-mail the same day (within 24 hours).?

Finally, we accept refunds of items for a period of 30 days until the delivered product is in its original, unopened packaging and in the same condition as it was received by the customer.?

Shipping costs:?

Shipping costs are calculated on initial order. Delivery costs will vary depending on weight and location.

We reserve the right to change the shipping costs at our own discretion.

Please allow 2-5 days for delivery. In most cases delivery takes 48 hours. Orders received before 12 noon will be dispatched the same day. ?

Public holidays may incur delay in orders –
Holidays include:

  • Christmas Eve,

  • Christmas Day,

  • Boxing Day,

  • New Years Eve,

  • New Years Day,

  • Good Friday,

  • Easter Monday,

  • Easter Tuesday,

  • all related Bank holidays.

All orders are shipped first class via our Courier ensuring that you receive your goods in the very best condition.
If you require more information on shipping costs, please contact us at: [email protected]

For any returned orders please contact us via email or phone to discuss.