Frequently Asked Questions

Our products usually ship the same business day as the order was placed. Expect to receive your product in 3 days and if we are backed up with a lot of orders please allow up to 4-5 days to receive it. Our goal is to get the product out of our facility the same day the order was placed.

For international customers please allow 7-12 days to receive your product.

We offer a 30 Day Money Back Satisfaction Guarantee on all orders. We stand behind the quality of our products 100% so if you’re not satisfied, want to replace it, or would like to just return it then just email us at [email protected] and we’ll provide you a return shipping label. Once we receive the order we will go ahead and apply the refund.

If you purchased a Colorado Botanicals product from a distributor or retailer, then go to that location and ask them to either return it or exchange the bottle for another.

Currently we only accept Visa, MasterCard, and Discover. We’re also working on bring along American Express but we don’t know when that will be. All payments are securely charged through Authorize.net which makes it much safer for the buyer and seller to conduct transactions.

Since 2017, our mission has been more than just to be a leader in quality products. Our goal is to truly heal the people who buy our products, giving back to the world that so generously gives to us. Our high standards include excellent customer service, focusing on furthering the research to increase the bioavailbity of phytocannabinoids, and, most importantly, improving the overall quality of our products.

Our facility, which obtains several certifications and licenses, follows FDA’s Good Manufacturing Practices (GMP) protocols. These standards and practices set by the FDA are the highest policies set which a manufacturing department of dietary supplements can receive.

On top of us going beyond the normal of making sure our farms are at the highest standards in the industry, our hemp farm is licensed by the Colorado Department of Agriculture which annually tests our fields and hemp plants to make sure we’re meeting regulations and standards.

Lastly, our manufacturing department holds an ISO 9001:2015 license which shows that a company demonstrates its ability to consistently provide products and services that meet customer and regulatory requirements. This ensures even more safety and our customers can purchase at ease knowing it’s coming from an inspected and licensed facility.

Hemp oil extract is a thick oil or paste that is derived from a marijuana plant that has high concentrations of hemp. When extracted the plants naturally occurring compounds including the full spectrum of terpenes, flavonoids, and various other phytocompunds, that have shown to be beneficial to humans and as well as pets, are then used in our products.

No, you will not get high because we extract all THC from the extract making it THC Free which has non-detectable levels of THC. No user, even if their endocannabinoid system is sensitive, can feel any psychoactive feelings or have to worry about THC showing up on drug tests.

Yes, we offer wholesale, bulk, and even private labeling for all Colorado Botanicals product line. Please email us with the subject line indicating what you are asking for and we will get back to you as soon as possible . You may also fill out the Distributor inquiry sheet on our website. We will be happy to discuss our commercial pricing programs or other business options that may meet your needs.